Review Analytics

Insights from reviews uses advanced Natural Language Processing (NLP) and predictive analytics to transform scattered patient feedback into meaningful, actionable intelligence. Instead of manually reading through countless comments, clinics and providers receive theme summaries, sentiment trends, and performance signals that highlight what families value most -- and where the care experience can improve. It's an essential tool for data-driven clinical leadership and continuous quality improvement.

Highlights:

• AI-Driven Theme Detection

  • Automatically categorize feedback into themes like communication, punctuality, professionalism, and care quality.​

• Sentiment & Trend Analysis​

  • Track how patient satisfaction evolves over time and understand what factors influence positive and negative reviews.​

• Strengths & Improvement Areas​

  • View clear, ranked insights that help providers and teams focus on the most impactful opportunities for growth.​

• Clinic and Provider Level Breakdowns​

  • Analyze feedback at both individual and team levels to support coaching, training, and consistent quality.​