Acceptable Use Policy (AUP) — Placeholder Version
Version: v.1.0.0
Last Updated: {{DATE}}
This is a temporary Acceptable Use Policy (AUP). A finalized, attorney-reviewed version will replace this placeholder once complete.
1. Purpose of This Policy
This Acceptable Use Policy (“AUP”) describes the rules and restrictions for using the Home Therapy Labs (“HTL”, “we”, “our”) platform, website, mobile app, APIs, and associated services (“Services”).
By accessing or using the Services, you agree to comply with this AUP.
This placeholder AUP may be updated after legal review.
2. General Principles
Users must:
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Use the Services responsibly
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Protect the privacy of families, providers, and clinics
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Comply with all applicable laws, including HIPAA
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Avoid actions that harm system security, performance, or other users
3. Prohibited Activities
You agree not to engage in any of the following activities:
3.1 Illegal, Harmful, or Abusive Behavior
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Violating any applicable law or regulation
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Harassing, threatening, or abusing any person
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Uploading content that is defamatory, discriminatory, or harmful
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Sharing inappropriate, obscene, or exploitative content
3.2 Privacy & Security Violations
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Sharing login credentials or allowing unauthorized access
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Attempting to access data you are not authorized to view
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Circumventing security controls
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Introducing malware, viruses, or harmful code
3.3 Misuse of the Platform
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Using the Services to spam, send bulk unsolicited messages, or misuse notifications
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Scraping, harvesting, or mining data without permission
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Reverse engineering, decompiling, or copying proprietary functionality
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Using automated tools (bots, crawlers, scripts) that degrade performance
3.4 Misrepresentation & Fraud
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Creating false identities or impersonating others
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Providing misleading or fraudulent information
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Misrepresenting your role (parent, provider, clinic staff, etc.)
4. Data & Content Rules
4.1 User Responsibility
Users are responsible for any content they submit, including:
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Messages
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Documents
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Media uploads
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Notes and updates
4.2 Protected Health Information (PHI)
Users must follow HIPAA best practices, including:
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Avoiding unnecessary PHI in messages
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Not exporting or sharing PHI outside approved workflows
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Not downloading or distributing patient information without proper authorization
This placeholder AUP does not replace the formal HIPAA Notice, which will be published separately.
4.3 Intellectual Property
Content uploaded must not infringe on copyrights, trademarks, or proprietary rights of others.
5. System Integrity
You may not:
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Attempt to overload, disrupt, or degrade system performance
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Conduct security testing (penetration, load testing, etc.) without written permission
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Interfere with normal service operations
6. API & Developer Use (If Applicable)
For developer and integrator accounts:
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API keys must be kept secure
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Automated integrations must follow rate limits
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APIs cannot be used to scrape or replicate core functionality
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Access must be limited to authorized systems and users
Violation of API rules may result in suspension or termination of access.
7. Enforcement
We reserve the right to take any necessary action, including:
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Warning the user
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Limiting features or access
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Temporarily suspending an account
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Permanently terminating an account
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Cooperating with law enforcement when required
Actions may be taken without prior notice in cases of severe or harmful violations.
8. Reporting Violations
If you observe conduct that violates this AUP, please report it to:
9. Changes to This Policy
We may update this placeholder AUP as needed.
Continued use of the Services means you accept the updated version.
10. Contact Information
For questions about this policy, contact: