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Subscription & Billing Terms (Placeholder Version)

Version: v.1.0.0

 

Last Updated: {{DATE}}

This is a temporary Subscription & Billing Terms page and not intended as legal advice. A final, attorney-approved version will replace this placeholder once completed.

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1. Overview

These Subscription & Billing Terms (“Terms”) govern the purchase, use, renewal, and cancellation of subscription plans offered by Home Therapy Labs (“HTL”, “we”, “our”, “us”).

By subscribing to any plan, you agree to these Terms.

 

This placeholder version may change following legal review.

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2. Subscription Plans

We offer multiple subscription tiers designed for different user types:

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2.1 Guardians (Free Plan)

 

  • Basic features and limited functionality

  • Intended for parents and guardians managing appointments and communication

  • No billing information required

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2.2 Individual Plan

 

  • For solo therapists or individual providers

  • Billed per individual user

  • Includes advanced scheduling, messaging, and productivity tools

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2.3 Team Plan

 

  • For clinics and group practices (up to 25 users)

  • Centralized management and team collaboration features

  • Billed monthly or annually

 

2.4 Enterprise / Developer Plan

 

  • For organizations with 25+ users or those requiring integrations, APIs, or advanced features

  • Custom pricing and contract terms

  • May require additional agreements (e.g., Business Associate Agreement)

 

Full plan details will be provided on the Pricing page.

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3. Billing & Payments

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3.1 Payment Processing

Payments are securely processed through third-party providers such as Stripe.

We do not store full credit card numbers on our servers.

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3.2 Billing Cycles

  • Subscriptions may be billed monthly or annually, depending on user selection.

  • Charges occur at the start of each billing cycle.

  • Annual plans may include discounted pricing.

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3.3 Taxes

Applicable taxes (e.g., sales tax, VAT) may be charged based on your location.

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3.4 Price Changes

We may update pricing or subscription features from time to time.

Users will receive advance notice before changes take effect.

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4. Free Trials

Certain plans may offer a free trial period.

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At the end of the trial:

  • If billing information is provided, the subscription will automatically convert to a paid plan.

  • If no billing information is provided, access may downgrade to the Free plan.

 

Trials are limited to one per user or organization unless otherwise specified.

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5. Cancellations & Refunds

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5.1 Cancellation

You may cancel your subscription at any time in your account settings.

Cancellation becomes effective at the end of the current billing period.

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5.2 No Refunds

Except where required by law, payments are non-refundable, and we do not provide partial refunds for unused time or downgrades.

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5.3 Downgrades

Plan downgrades take effect at the next billing cycle.

Feature access may be limited after downgrade.

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5.4 Account Termination

We reserve the right to suspend or terminate accounts for:

  • Violations of our Terms

  • Non-payment

  • Misuse of the platform

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6. Account Limits & Usage

Each subscription tier has specific limits such as:

 

  • Number of users

  • Access to advanced features

  • API/integration availability

  • Storage or media limits

 

These limits may change as the platform evolves. Updated details will always be provided on the Pricing page.​

 

7. Upgrades

You may upgrade your subscription at any time.

Upgrades go into effect immediately, and any prorated charges will be applied.

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8. Renewal

All subscriptions automatically renew unless canceled prior to the end of the current billing period.

You are responsible for ensuring your payment method remains current.

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9. Failed Payments

If a payment fails:

 

  • We may attempt additional retries

  • Your account may enter a grace period

  • Access may be limited or suspended until payment is resolved

 

We will send automated notifications regarding failed payments.

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10. Credits, Promotions & Discounts

Promotional pricing, discounts, or credits may be offered periodically.

Each promotion may have its own specific terms and expiration conditions.

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11. Enterprise & Custom Agreements

Enterprise subscriptions may require:

 

  • Custom contracts

  • Business Associate Agreements

  • Service-level agreements

  • Additional onboarding steps

 

These will be provided separately from this placeholder document.

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12. Contact Us

For billing-related questions, contact:

[email protected]

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