Frequently Asked Questions
Find quick answers to the most common questions from families, therapists, and clinics using Home Therapy Labs
Q: Is Home Therapy Labs HIPAA-compliant?
A: Yes. All data—including messages, documents, media, and scheduling information—is protected with HIPAA-compliant encryption and secure access controls to ensure full privacy for families and providers.
Q: Who is Home Therapy Labs designed for?
A: HTL is built for families, individual therapists (SLP, OT, PT, BCBA), and clinics or practice groups of all sizes. Each role gets tools tailored to their daily workflows.
Q: Is there a free plan available for parents?
A: Yes. Parents and guardians can use the free plan to access core features like shared schedules, messaging, reminders, and media updates from their child’s therapy team.
Q: How does billing work for providers and clinics?
A: Individual providers can subscribe for themselves, while clinics can purchase a team plan (up to 25 users). Larger organizations may choose an enterprise plan with advanced integrations and support.
Q: Can therapists and clinics invite families to the platform?
A: Absolutely. Providers can invite families directly, giving them immediate access to secure messaging, shared calendars, reminders, and media updates for their child.
Q: What devices does Home Therapy Labs work on?
A: HTL works on any device—smartphones, tablets, and desktops—through a responsive web app and PWA support for easy home-screen access.
Q: Does the platform support EHR or system integrations?
A: Yes. The Enterprise/Developer plan includes REST APIs, OAuth2 authentication, webhooks, and sandbox environments for integrating HTL with EHRs, CRMs, billing platforms, and internal tools.
Q: How does Route Optimization work for therapists?
A: Our AI analyzes daily visit locations, schedules, and time windows to generate the most efficient route—helping therapists reduce drive time and increase billable hours.
Q: Can clinics manage multiple therapists and locations?
A: Yes. Clinics can coordinate team schedules, assign caseloads, track travel, and manage communication across multiple providers and clinic sites from one centralized dashboard.
Q: What if my team grows—can we upgrade plans later?
A: Yes. You can upgrade at any time. Team and Enterprise plans are designed to scale smoothly as your practice expands or adds more providers.